It is said that “The psychology of queuing is more important than the duration of the wait itself”, based on a market research, customers are only willing to wait up to 14 minutes before being served. This is an extremely short time, considering that queuing, ordering and service time would all need to be accounted in that critical 14 minutes. Thus, what F&B outlets need today are in fact a self service kiosk. Not only will this reduce queues given automation, such also reduces ordering time and error in orders as human interaction and communication can now be exempted given full automation. With our self service kiosk, this brings about 4 main benefits,
- Intuitive and Attractive Browsing of Menu
- With our self service kiosk in place, customers can easily interact and browse available dining options with little or no assistance. This clear, concise and highly intuitive menu layout ensures a speedy and fuss free ordering process, reducing delays and the need to call for assistance.
- Easy Ordering and Upselling
- Given digitization, this allows for the use of high quality and mouth watering images to entice customers. Furthermore, we also facilitate upselling and cross-selling by recommending set meals and delicious pairing of food items to customers.
- Fuss Free and Option for Cashless Payment
- Our kiosk also accepts multiple modes of payment, allowing for a safer, quicker and error-free bill settlement. This ensures that productivity and customer experience are enhanced with greater flexibility and less reliance on manpower while assuring security and convenience.
- Increase Business Efficiency and Profits
- Last but not least, our kiosk also increases business efficiency by providing a cloud based customer management system, allowing both food orders and sales data to be automatically and electronically transmitted and stored for performance monitoring and analysis. Orders will also be automatically sent to the kitchen, increasing speed of service and hence efficiency. Together, this allows businesses to better achieve high performance while increasing customer satisfaction.
Given the huge potential of our self service kiosk to transform and better optimize current business processes while decreasing customer wait time, we highly encourage all F&B businesses to adopt our revolutionary innovation.